Introduction

This Return Policy outlines the terms and conditions for refunds and service-related returns on our Druva customer support platform. Please read this policy carefully before requesting any refund or service cancellation.

Eligibility for Returns

Since we provide digital support services, returns or refunds may only be applicable under specific circumstances. You may be eligible for a refund if:

• The service was not delivered as promised
• You experienced a technical issue that was not resolved
• There was an incorrect charge or billing error

Non-Refundable Services

Certain services are non-refundable, including:

• Services that have already been fully delivered
• Issues caused by third-party software or user error
• Delays due to incomplete information provided by the user

Refund Process

To request a refund, please contact our support team with your details and issue description. Our team will review your request and respond within a reasonable timeframe.

Processing Time

Approved refunds will be processed within 5–10 business days. The time taken for the refund to reflect in your account may vary depending on your payment method or financial institution.

Changes to Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding our Return Policy, please contact us through our contact page.