Druva inSync Restore Files to a New Computer
Druva inSync Restore Files to a New Computer can involve product configuration, account permissions, network connectivity, or backup policy settings. The right procedure depends on whether you use Druva endpoint protection, inSync, Phoenix or a cloud workload offering.
Understand the issue
Druva inSync Restore Files to a New Computer can involve product configuration, account permissions, network connectivity, or backup policy settings. The right procedure depends on whether you use Druva endpoint protection, inSync, Phoenix or a cloud workload offering. Start by identifying the exact product and whether the issue affects one endpoint, a backup policy, or an entire tenant. Avoid making changes to production retention or deleting a backup as a first troubleshooting step.
Step-by-step troubleshooting
- Identify the protected device, workload or cloud application and intended recovery point.
- Verify you have appropriate administrator or end-user restore permissions.
- Check the source backup status, retention period and the selected file or workload version.
- Test a small non-destructive restore to a separate destination where possible.
- Validate the recovered data before replacing production files or changing retention settings.
What to check before escalating
Keep a record of the time of failure, affected workload, relevant policy name, client or agent version, and a sanitized copy of the error message. If the problem is intermittent, compare the most recent successful job with the failing run. For changes involving recovery or deletion, validate a known-good restore point first.
How to confirm the issue is resolved
Run a limited backup or recovery test within your organization’s approved change process. Check the job history and verify that the protected data is recoverable. A successful login or completed backup notification alone does not prove a restore will work.
